Shipping policy

At Prinkgo, we aim to deliver quality custom products in a timely manner. Please review our shipping policy below:

How long orders take

Most orders ship within 10 to 14 business days after you approve your proof. Larger orders, multiple decoration methods, and busy seasons take longer, and we tell you when we expect that.

The clock starts at proof approval, not at checkout. While we are waiting on your approval, your order is waiting too.

Delivery is on top of production. Standard ground shipping inside the US usually takes 2 to 5 business days once your order leaves us.

These are estimates and not guarantees. We do not control carriers, weather, or garment mills. If you have a hard deadline, tell us before you order and we will tell you honestly whether we can hit it. When we accept a date in writing, we stand behind it.

Rush production is available on some orders for an added fee. Ask before you place your order.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on the size and weight of your order. Large or bulk orders may qualify for discounted or special shipping rates.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Delays

While we strive to meet our delivery estimates, shipping times are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or high order volumes. We are not responsible for delays once the package has been handed over to the carrier.

International Shipping

At this time, we only ship within the United States.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at prinkgo.co@gmail.com within 7 days of delivery. We will work with you and the carrier to resolve the issue.

Contact Us

For questions about your order or shipping, call 470-615-9609 or email prinkgo.co@gmail.com.